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HP web site won't run updated FF version, only 2.0, how to get back to FF 2.0.

Posted

HP help support, for my printer, site will only run on FF 2.0 version. I can't access online support chat with tech for help. I have the newest ver. can I go back to 2.0?

URL of affected sites

Hewett PackardHelp Support

HP help support, for my printer, site will only run on FF 2.0 version. I can't access online support chat with tech for help. I have the newest ver. can I go back to 2.0? == URL of affected sites == Hewett PackardHelp Support

Chosen solution

You can go back to Firefox 2.0.0.20, but you shouldn't.

You'd be better off using something like IE Tab Plus (Previously known as Coral IE Tab, I believe) to view the site in IE, assuming it works in Internet Explorer.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • -getplusplusadobe16248
  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.0 r45
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Fun Web Products Plugin Stub for 32-bit Windows
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

More Information

rjohnson19 39 solutions 240 answers

Chosen Solution

You can go back to Firefox 2.0.0.20, but you shouldn't.

You'd be better off using something like IE Tab Plus (Previously known as Coral IE Tab, I believe) to view the site in IE, assuming it works in Internet Explorer.

You can go back to [http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/2.0.0.20/win32/en-US/Firefox%20Setup%202.0.0.20.exe Firefox 2.0.0.20], but you shouldn't. You'd be better off using something like [https://addons.mozilla.org/en-US/firefox/addon/10909/ IE Tab Plus] (Previously known as Coral IE Tab, I believe) to view the site in IE, assuming it works in Internet Explorer.