Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

In the middle of a session all of my bookmarks disappeared, they won't restore, and I can't make new bookmarks.

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by Morbus

AnonymousUser
AnonymousUser
more options

I was using Firefox and my Bookmarks Menu had all of my Bookmarks (I used them several times). Later, during the same session I went to the Bookmarks Menu again to use another Bookmark and now all of my Bookmarks are gone. I also can't create new Bookmarks. How could they all of a sudden be gone if they were working just fine earlier in the session?

Operating system

Windows Vista

I was using Firefox and my Bookmarks Menu had all of my Bookmarks (I used them several times). Later, during the same session I went to the Bookmarks Menu again to use another Bookmark and now all of my Bookmarks are gone. I also can't create new Bookmarks. How could they all of a sudden be gone if they were working just fine earlier in the session? == Operating system == Windows Vista

All Replies (4)

Morbus
Morbus
more options

Hi.

The most likely scenario is that a bookmark related extension you have installed caused some issue. Simply restarting the browser should fix the issue.

AnonymousUser
AnonymousUser Question owner
more options

Additional Troubleshooting Info: I also tried restarting my browser, restarting my computer, and all of the help options I could find on the Mozilla website, but still no luck.

Morbus
Morbus
more options

Please try to run Firefox in Safe mode (to disable extensions) to see if they come back.

AnonymousUser
AnonymousUser Question owner
more options

Thanks for all of your help! I ended up having to completely uninstall Mozilla Firefox from my computer. Then I reinstalled it and was then finally able to restore my Bookmarks (through Bookmarks / Organize Bookmarks / Import and Backup / Restore). I spent a good 3 hours on this!