Mozilla Monitor website will be down for 2 hours starting 5/20/2025 at 6 AM PT. Visit our status site for updates.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email rejected for policy reason

  • 2 replies
  • 0 have this problem
  • 4 views
  • Last reply by Will1946

more options

In the last couple of days sending of two emails has failed. On both occasions the error message has reported that the message has been 'rejected for policy reasons'. It concludes 'Please check the message and try again'. What can cause this in a message? What should I check for?

In the last couple of days sending of two emails has failed. On both occasions the error message has reported that the message has been 'rejected for policy reasons'. It concludes 'Please check the message and try again'. What can cause this in a message? What should I check for?

Chosen solution

Thanks for your very prompt reply. As it happens I tried re-sending the saved message this morning and it went without a problem. The previous time that this occurred the message was blocked every time I tried, even after majorly changing the content. FYI I am using Thunderbird, and the error message just referred to 'the server'. For now, the problem is solved.

Read this answer in context 👍 0

All Replies (2)

more options

to answer that question is a bit like trying the answer the proverbial "How long is a piece of string?" There are literally many many variables and the server sending and the server being sent to all can have their own policy reasons for rejecting mail. So as a starting point what mail provider is sending the mail and the error message will name a server that is rejecting the mail, so please post the error message verbatim so we will know what it says in it's entirety.

Helpful?

more options

Chosen Solution

Thanks for your very prompt reply. As it happens I tried re-sending the saved message this morning and it went without a problem. The previous time that this occurred the message was blocked every time I tried, even after majorly changing the content. FYI I am using Thunderbird, and the error message just referred to 'the server'. For now, the problem is solved.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.