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My modem says my version of Mozilla Firefox is unsupported

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  • Last reply by James

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When I log into my modem it sends me a banner notification my "version of Mozilla Firefox is unsupported. Your gateway's web interface has been tested to work with a minimum version of 63.0.3. You may proceed with an unsupported version." However, when I am in my browser, and select Help--> About Firefox--> it shows I am on version 136.0.4 and up to date. When I access my modem, why does my modem say my browser is out of date when it isn't? Does my modem have a different browser version from my computer, and if so, how do I update that? Thanks in advance for any guidance.

When I log into my modem it sends me a banner notification my "version of Mozilla Firefox is unsupported. Your gateway's web interface has been tested to work with a minimum version of 63.0.3. You may proceed with an unsupported version." However, when I am in my browser, and select Help--> About Firefox--> it shows I am on version 136.0.4 and up to date. When I access my modem, why does my modem say my browser is out of date when it isn't? Does my modem have a different browser version from my computer, and if so, how do I update that? Thanks in advance for any guidance.

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Modem????

Helpful?

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godsend369 said

When I log into my modem it sends me a banner notification my "version of Mozilla Firefox is unsupported. Your gateway's web interface has been tested to work with a minimum version of 63.0.3. You may proceed with an unsupported version." However, when I am in my browser, and select Help--> About Firefox--> it shows I am on version 136.0.4 and up to date. When I access my modem, why does my modem say my browser is out of date when it isn't? Does my modem have a different browser version from my computer, and if so, how do I update that? Thanks in advance for any guidance.

Your ISP modem must be bit old at this point as Firefox 66.0.3 was released back on April 10, 2019.

If it still allows you to proceed and the UI of the modem still works fine then it is not an issue until the outdated modem firmware UI breaks or such in newer web browsers.

Its possible that it may be having an issue with Firefox versions that has three numbers like 100.0 and later in checking browser versions. We even had a KB article about this at https://support.mozilla.org/en-US/kb/difficulties-opening-or-using-website-firefox-100

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