Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Account Recovery for Lost Authenticator

Firefox Troubleshooting
TechHorse replied
Muhammad Jaffar Khalid
Muhammad Jaffar Khalid

I have lost access to my account as well as the associated authenticator. Is there a procedure in place to recover my account under these circumstances?

I have lost access to my account as well as the associated authenticator. Is there a procedure in place to recover my account under these circumstances?

All Replies (1)

TechHorse
TechHorse
  • Top 25 Contributor

Muhammad, the available recovery options are listed here: https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication