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Emails and passwords have been deleted. PLEASE HELP ASAP!

  • 5 replies
  • 0 have this problem
  • 37 views
  • Last reply by FIRE BALL

AFTER RESETTING MY MACBOOK PRO I DISCOVERED THAT MY ALL MY PASSWORDS AND EMAIL SAVED TO MY ACCOUNT HAVE BEEN REMOVED/DELETED. PLEASE HELP WITH THIS PROBLEM AS SOON AS POSSIBLE. THANK YOU.

AFTER RESETTING MY MACBOOK PRO I DISCOVERED THAT MY ALL MY PASSWORDS AND EMAIL SAVED TO MY ACCOUNT HAVE BEEN REMOVED/DELETED. PLEASE HELP WITH THIS PROBLEM AS SOON AS POSSIBLE. THANK YOU.

All Replies (5)

Sorry I meant to say after re starting my computer not resetting.

Is this about personal data locally stored in the Firefox profile folder or are you talking about Sync?

Did you possibly reset the password of the Sync account because you forgot the password?

If you would have to reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.

I did not reset my profile or do any kind of re-syncing of the Firefox account, yesterday I just looked up and saw that all of my saved email accounts and passwords were removed. The only thing I did was Reese start my MacBook Pro. Please help as soon as possible.

Thank you.

Enter about:profiles in the address bar. How many profiles do you have?

I only have one profile.