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Firefox keepscrashing

  • 5 replies
  • 0 have this problem
  • Last reply by cor-el

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I keep getting after every crash:

Details: Couldn't read the application data file

I keep getting after every crash: Details: Couldn't read the application data file

All Replies (5)

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If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See "Viewing reports outside of Firefox":

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bp-632a4cd1-078b-4982-8ab0-6596a0230928 bp-208e9c31-4214-4125-a8a1-884b40230928 bp-dc7a86a4-6a50-4477-839f-bbe3c0230928 bp-c1ddd434-84e0-42b3-92d7-0240b0230928 bp-1760ae0d-116e-4e46-90e1-8ff2d0230928 bp-8b100af4-6197-4f65-b565-4022c0230928 bp-7c690655-a16a-4f1d-975d-6bdbb0230927 bp-443fea2d-2563-4512-990b-7e8f70230817

Also I am now having a situation where it just unexpectedly shuts down with no error message

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Windows pro or home version? If pro, can you try the Sandbox option (VM) and see if you have the same issues. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

What security software are you running? What's the make and model of computer or is it DIY? Did you already try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf Do you have the same issues under a different windows account? If you don't have another account, create one or use the Admin account to see if it still go BOOM.

Edition Windows 10 Pro Version 22H2 Installed on ‎05-‎Aug-‎23 OS build 19045.3516 Serial number USH304L1L6 Experience Windows Feature Experience Pack 1000.19052.1000.0

Modified by jonzn4SUSE

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I have tries trouble shooting mode and it helps but not completely

Kapersky Its a DIY

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The two newest reports are about an error on the OS level about STATUS_DISK_FULL. This is about SQLite where walIndexTryHdr is trying to read a memory-mapped page from the Write-Ahead-Log.

  • 8b100af4-6197-4f65-b565-4022c0230928
    Firefox 118.0 Crash Report [@ walIndexTryHdr ]
  • 7c690655-a16a-4f1d-975d-6bdbb0230927
    Firefox 117.0.1 Crash Report [@ walIndexTryHdr ]

Do you still see SQLite temp files (sqlite-shm and sqlite-wal) files in the profile folder after you have closed Firefox ?

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.