Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

loging into amazon while using Firefox when ask to log in the passcode box is completely full of dots that I cant delete.

  • 2 replies
  • 0 have this problem
  • 24 views
  • Last reply by cor-el

more options

when using Firefox I am unable to log into my amazon account, the password box is completely full of dots that I am unable to delete.

when using Firefox I am unable to log into my amazon account, the password box is completely full of dots that I am unable to delete.

All Replies (2)

more options

Isn't that placeholder content that some website show by default ? Can't you type in that password field ?

You can right-click and select "Inspect" to open the built-in Inspector with this input element selected.

more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window