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Private browsing: Screenshot not available, headphones don't work

Firefox Troubleshooting
crogerblair1 replied
crogerblair1
crogerblair1

I run Firefox on a #Windows 10 Dell laptop. I have a question and a problem, both of which involve Private Browsing.

Question: Does Screenshot work in Private Browsing? If so, how do I enable it.

Problem: When I'm in Private Browsing, my headphones aren't recognized; in normal browsing,the headphones are recognized. is this a Firefox problem or a Dell problem?

Thank you.

I run Firefox on a #Windows 10 Dell laptop. I have a question and a problem, both of which involve Private Browsing. Question: Does Screenshot work in Private Browsing? If so, how do I enable it. Problem: When I'm in Private Browsing, my headphones aren't recognized; in normal browsing,the headphones are recognized. is this a Firefox problem or a Dell problem? Thank you.

All Replies (7)

SuMo Bot
SuMo Bot

Chosen Solution

I have a solution for the screen shot problem Press the Windows logo key + PrntScrn key together to make a screen shot on your laptop

crogerblair1
crogerblair1 Question owner

Thank you. The shortcut works.

cor-el
cor-el
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  • Top 10 Contributor

There shouldn't be a problem with the "Take a Screenshot" feature in Private Browsing mode.

Is that "Take a Screenshot" item not present for you in the context menu ? Are you using an extension for screenshot or the built-in feature ? In case of the former then the extension might not be enabled in PB mode

crogerblair1
crogerblair1 Question owner

cor-el, I'm trying to use the built-in screenshot. In PB, "screenshot" appears in my overflow menu but is grayed out, so I can't use it.

cor-el
cor-el
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  • Top 10 Contributor

What shows if you use the "Ctrl+Shift+S" shortcut ?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

Does this happen on all pages?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
crogerblair1
crogerblair1 Question owner

cor-el, both shortcuts (Windows+PrtScn and Ctrl+Shift+S) seem to work. However, the problem persists in Troubleshooting mode.