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All contents of the directory /profiles/ in the Firefox folder are deleted

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Dear Mozilla,

before around 15 days, I deleted all the contents of the directory /profiles/ in the Firefox folder accidentally. Now, I lost all my saved passwords and bookmarks, that were saved and accumulated for years. I don't remember the exact date of deleting. I read a lot of your archived questions in your website but nothing was unfortunately solving my problem. I have also no "Old Firefox folder" on my desktop. The browser shows me now that the passwords and bookmarks are even not functional because "another program is using them".

What are the possibilities to recover my lost data?

By the way, I am using a Macbook Pro Laptop.

Thank you, Abdallah Al Kaisi

Dear Mozilla, before around 15 days, I deleted all the contents of the directory /profiles/ in the Firefox folder accidentally. Now, I lost all my saved passwords and bookmarks, that were saved and accumulated for years. I don't remember the exact date of deleting. I read a lot of your archived questions in your website but nothing was unfortunately solving my problem. I have also no "Old Firefox folder" on my desktop. The browser shows me now that the passwords and bookmarks are even not functional because "another program is using them". What are the possibilities to recover my lost data? By the way, I am using a Macbook Pro Laptop. Thank you, Abdallah Al Kaisi

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