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Firefox keeps on crashing
Dear Mozilla, My Firefox keeps on crashing and the error I'm keep on getting is that 'Firefox has crashed' and 'Firefox has stopped working'. I've tried multiple methods like changing places.sqlite to places sqlite.old, cleared caches, deleted my download history and removing add-ons and unchecking performance acceleration. But still got the same trouble. Even tried uninstalling it and re-installing again by removing the data in Roaming and Local folder in %AppData%. But trying this I got the error as 'Import wizard is not responding'. If I open it in the troubleshoot mode also it keeps on hanging. Kindly give me the solution for this.
All Replies (3)
Please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Followed the steps that you've mentioned. But it shows that 'No crash reports have been submitted'. Even tried to find it within the %AppData% folder, but cannot find it
Anything in the Windows event viewer logs ?