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Can't play Amazon videos

  • 1 reply
  • 2 have this problem
  • 104 views
  • Last reply by Paul

kkjent
kkjent
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I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message: 

"Firefox is installing components needed to play the audio or video on this page. Please try again later."

I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said:

"widevine decryption module provided by google inc. will be installed shortly"

but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this:

media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true

Is the problem with my computer or internet?

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message: "Firefox is installing components needed to play the audio or video on this page. Please try again later." I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said: "widevine decryption module provided by google inc. will be installed shortly" but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this: media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true Is the problem with my computer or internet?

Chosen solution

Hi

I understand that there is an issue viewing some streaming services in Firefox. This is being looked into by our developers and we hope to have a solution to this soon.

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All Replies (1)

Paul
Paul
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  • Top 10 Contributor
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Chosen Solution

Hi

I understand that there is an issue viewing some streaming services in Firefox. This is being looked into by our developers and we hope to have a solution to this soon.