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LOST PASSWORDS

kennethgreenwood650
kennethgreenwood650
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HAD TO RESET W11 LOST ALL PASSWORDS HOW CAN I GET THEM BACK IF POSSIBLE. [removed email from public]

KEN

HAD TO RESET W11 LOST ALL PASSWORDS HOW CAN I GET THEM BACK IF POSSIBLE. [removed email from public] KEN

Modified by James

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Ken, during your Windows 11 Refresh, did Windows create a new folder named:

C:\Windows.old

If you find that folder:

Set Windows to show hidden files and folders -- this Microsoft article has the steps:

https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5

Then explore that folder up to this point (if it exists):

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\

If you find recent data there, please pause and we can suggest how to resurrect your saved files.