I cannot login back into Mozilla Discourse
Hello, No, this is not Mozilla Discourse forum, and this it not the place to ask this question, however, I do not have a choice.
I cleared all cookies in Firefox, and relaunched, and then I could not log back into the forum, there is only one button, (login/signup); for some reazon, I prompts me to create a new account, instead of login into the account that I already have.
I tried Firefox, I tried Brave, I tried Epiphany browser (Ubuntu). I can not log back in.
Logical next step is trying to contact Mozilla's discourt support, however, there is not a way to contact support, not an email, not a phone number, anywhere on the website. I only found an actual street address, for me to send a .... letter?. Is this on purpose?.
I do not mean to be a Karen, but, it is silly, So, can a gentle soul share an email address to the discord support team, so I can try to solve my issue appropiately?
Thank you.
All Replies (9)
Hi
Sorry to hear that you are having a problem trying to connect to our community spaces.
You mention Discourse and Discord - at Mozilla we use both. Which is the one that you are trying to access?
Sorry, I misstyped, I mean I can't log into https://discourse.mozilla.org/ username is SvetlanaDragunova Thank you
Unfortunately, we don't have a support team for Discourse. The development itself is paused since 2019 if I look from their repo.
However, I belive Discourse account system is using IAM, which is a system commonly used in other Mozilla community facing platforms. So I suggest reaching out to IAM Matrix room (although they're also a bit dormant from what I see).
Ok, welp I am still getting notifications to my email from the threads I am following, but I cannot login to unsubscribe.
Fun times.
Thanks for your reply Laters
That's unfortunate, indeed. Apologies about that!
Whatever, So, how can I delete that account? is there someone I can send an email to and ask for it to be deleted?
Thanks
Let me ask around and get back to you once I hear something.
Hey Svetlana,
Can you email me with the same email address that you use for Discourse so we can verify your identity before I make a request for account deletion?
Ok, I sent you an email to the address in your profile, Thank you.