Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla recovery codes

  • 3 replies
  • 0 have this problem
  • 14 views
  • Last reply by Bithiah

robno538
robno538
more options

The txt document codes I was given to save to my computer were corrupted in a recent windows update gone wrong. Can you give me those codes back, or are there other routes I can take to correct this?

The txt document codes I was given to save to my computer were corrupted in a recent windows update gone wrong. Can you give me those codes back, or are there other routes I can take to correct this?

Chosen solution

Hi robno538,

I'm afraid we don't have a backup process in place to give you that information. Sorry about that!

See What if I'm locked out of Two-Step Authentication? if you're locked out of 2 factor authentication.

Read this answer in context 👍 1

All Replies (3)

robno538
robno538 Question owner
more options

Thought this was a direct message with support. Would appreciate this getting taken down. Sorry mods!

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Moderator
  • Administrator
more options

Chosen Solution

Hi robno538,

I'm afraid we don't have a backup process in place to give you that information. Sorry about that!

See What if I'm locked out of Two-Step Authentication? if you're locked out of 2 factor authentication.

Bithiah
Bithiah
more options

Hey there!

If your problem has been solved, please mark any answer as the solution to let others know this thread is over. If your problem still persists, please tell so we can further assist you. Thank you!

Bithiah