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Banking logon page is distorted

paul.m.adams
paul.m.adams
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I have been using Firefox for accessing my desktop online banking for some years. In the last few days, the images on the part of the logon page that requires card and security details are stretched laterally, which prevents use. The text seems normal. See attached screenshot.

I can shrink the image to fit my screen, but I have not entered any details. The bank has checked their end and cannot find anything wrong: suggested that I switch browser - which worked.

I prefer to continue with Firefox, so wish to find a fix. Have I got some malware on-board, or is it an update issue?

I use Norton for security, and I've done a full sweep having updated. Nothing found. I use CCleaner very regularly - nothing found after checking for updates.

What do I need to do now, please?

I have been using Firefox for accessing my desktop online banking for some years. In the last few days, the images on the part of the logon page that requires card and security details are stretched laterally, which prevents use. The text seems normal. See attached screenshot. I can shrink the image to fit my screen, but I have not entered any details. The bank has checked their end and cannot find anything wrong: suggested that I switch browser - which worked. I prefer to continue with Firefox, so wish to find a fix. Have I got some malware on-board, or is it an update issue? I use Norton for security, and I've done a full sweep having updated. Nothing found. I use CCleaner very regularly - nothing found after checking for updates. What do I need to do now, please?
Attached screenshots

All Replies (4)

cor-el
cor-el
  • Top 10 Contributor
  • Moderator
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You may have accidentally zoomed webpage(s). Reset the page zoom on pages that cause problems.

  • View -> Zoom -> Reset (Ctrl+0/Command+0 (zero))

Also make sure you haven't selected "Zoom Text Only".

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

Modified by cor-el

paul.m.adams
paul.m.adams Question owner
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I have tried all your suggestions to no avail. I have now updated to 105.0, which has not affected the issue. Where to next?

jrmuizel
jrmuizel
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Can you share the URL for the bank and steps to reproduce the problem?

paul.m.adams
paul.m.adams Question owner
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The fictitious inputs below are sufficient to get to step 2 of authorisation and the problem. To reiterate, this problem does not occur if I use Chrome.

General bank URL: https://bank.barclays.co.uk

Click on 'login'

Step 1 fictitious inputs:

Name: Wi Code: 201058341765

(Step 2 URL: https://bank.barclays.co.uk/olb/authlogin/loginAppContainer.do#/authentication)