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IP address tagged as a bot

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  • 1 has this problem
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  • Last reply by Paul

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I believe my IP address has been tagged as a bot. The issue listed below happens when using both Mozilla and Google Chrome browsers. Here's my story... I'm not very savvy at purchasing tickets through second-party websites. My troubles may have begun when I forwarded the initial email to my daughter to claim the ticket barcodes; she's the person I purchased the tickets for as a gift.

  • She did try to collect the tickets through my forwarded email and was directed to the original seller's website. I did list her email address as the owner of the tickets. She did receive an email asking if she would like to finish the purchase.
  • As my daughter was reading this email, I was trying to pay for the tickets through PayPal, but the transaction did not go through as I had expected.
  • I then went back to TicketNetwork.com and canceled the tickets. This time, I used my email address as the address to send the ticketing information.
  • Then, I returned to TicketNetwork.com and repurchased the same group of tickets using my PayPal account. This time after checking PayPal, the transaction did go through.

While trying to purchase concert tickets through TicketNetwork.com and then being directed to Ticketmaster.com, and somewhere while trying to retrieve three tickets at Ticketmaster.com, this is what pops up on the screen: "Pardon the Interruption As you were browsing, something about your browser made us think you were a bot. There are a few reasons this might happen:

    You're a power user moving through this website with super-human speed.     You've disabled JavaScript in your web browser     A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running."

After looking into the JavaScript running on my laptop, the program is stilled installed. I did not find Ghostery or NoScript installed within the system.

A friend suggested that my IP address has been tagged as a bot because of the several attempts to retrieve the concert tickets through my daughter's and my email address. Another red flag may have been that both of us attempted to claim the tickets at TicketNetwork.com and followed Ticketmaster.com within a relatively short period.

My tale has ended, to the best of my recollection. Can you help me eliminate this IP bot with the above information? Many thanks, Mary

I believe my IP address has been tagged as a bot. The issue listed below happens when using both Mozilla and Google Chrome browsers. Here's my story... I'm not very savvy at purchasing tickets through second-party websites. My troubles may have begun when I forwarded the initial email to my daughter to claim the ticket barcodes; she's the person I purchased the tickets for as a gift. * She did try to collect the tickets through my forwarded email and was directed to the original seller's website. I did list her email address as the owner of the tickets. She did receive an email asking if she would like to finish the purchase. * As my daughter was reading this email, I was trying to pay for the tickets through PayPal, but the transaction did not go through as I had expected. * I then went back to TicketNetwork.com and canceled the tickets. This time, I used my email address as the address to send the ticketing information. * Then, I returned to TicketNetwork.com and repurchased the same group of tickets using my PayPal account. This time after checking PayPal, the transaction did go through. While trying to purchase concert tickets through TicketNetwork.com and then being directed to Ticketmaster.com, and somewhere while trying to retrieve three tickets at Ticketmaster.com, this is what pops up on the screen: "Pardon the Interruption As you were browsing, something about your browser made us think you were a bot. There are a few reasons this might happen:     You're a power user moving through this website with super-human speed.     You've disabled JavaScript in your web browser     A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running." After looking into the JavaScript running on my laptop, the program is stilled installed. I did not find Ghostery or NoScript installed within the system. A friend suggested that my IP address has been tagged as a bot because of the several attempts to retrieve the concert tickets through my daughter's and my email address. Another red flag may have been that both of us attempted to claim the tickets at TicketNetwork.com and followed Ticketmaster.com within a relatively short period. My tale has ended, to the best of my recollection. Can you help me eliminate this IP bot with the above information? Many thanks, Mary

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Hi Mary

If there is such a bit, it is running on the service that you are trying to use, rather than in Firefox.

You may wish to try disabling tracking protection for that website. This support article should help:

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

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