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AOLattachments not opening

  • 6 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

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Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enhanced tracking has not fixed it. My attachments open in Edge and Chrome. Like others I would like to stay with Firefox but cannot live with this problem. Help please

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enhanced tracking has not fixed it. My attachments open in Edge and Chrome. Like others I would like to stay with Firefox but cannot live with this problem. Help please

All Replies (6)

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Trying to disable Hardware acceleration but my menu (Windows) does not have Options?

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That is in the setting of the browser look there-that's where you can disable that setting.

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DavidWalker said

Trying to disable Hardware acceleration but my menu (Windows) does not have Options?

It is under Settings.

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Found Hardware acceleration in Performance (I do not have Options in Settings) and disabled it. Has not solved problem, cannot open doc. and docx file attachments?

Any other suggestions please

BRs

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Since you created a new thread then probably best is to continue there, so I will lock this thread.

  • /questions/1377791 Word and some jpg attachments not opening. AOL says it is a browser problem. Have cleared cache (previous advice) still got problem. This a new problem last month. Help please