Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hotmail Does Not Load

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

I'm using Firefox on a macbook air with BigSur. I've never had this problem before... all of a sudden, hotmail.com will not load. The very first time it happened, earlier today, the blue envelope sort of hung in the middle of the page for a while, doing its thing, but ultimately the page just went completely blank white, and that's what happens from now on when I type in hotmail.com or outlook.live.com/mail - nothing works. If I search google for "hotmail" then click the link from there, same thing. The tab shows the blue envelope and the page indicates that it's finished loading, but it's just a big white canvas.

I haven't installed anything new, that I know of, and everything is up to date. I restarted my computer, same thing - just a completely blank browser page.

It DOES open in Chrome... but I don't use chrome. I want it to open in Firefox, which has all my passwords saved and which I use for every other site I have open. I just want to use one browser. I just don't understand why all of a sudden, today is the day that Hotmail will not open in Firefox. What is different about today?

I checked the "web developer tools" and it says 'Couldn't parse invalid host "wasm-unsafe-eval"' and 'Couldn't parse invalid host "unsafe-inline"'. I don't know what that means.

I have already contacted Microsoft Outlook about this and they told me to contact you. Please help! Thank you

I'm using Firefox on a macbook air with BigSur. I've never had this problem before... all of a sudden, hotmail.com will not load. The very first time it happened, earlier today, the blue envelope sort of hung in the middle of the page for a while, doing its thing, but ultimately the page just went completely blank white, and that's what happens from now on when I type in hotmail.com or outlook.live.com/mail - nothing works. If I search google for "hotmail" then click the link from there, same thing. The tab shows the blue envelope and the page indicates that it's finished loading, but it's just a big white canvas. I haven't installed anything new, that I know of, and everything is up to date. I restarted my computer, same thing - just a completely blank browser page. It DOES open in Chrome... but I don't use chrome. I want it to open in Firefox, which has all my passwords saved and which I use for every other site I have open. I just want to use one browser. I just don't understand why all of a sudden, today is the day that Hotmail will not open in Firefox. What is different about today? I checked the "web developer tools" and it says 'Couldn't parse invalid host "wasm-unsafe-eval"' and 'Couldn't parse invalid host "unsafe-inline"'. I don't know what that means. I have already contacted Microsoft Outlook about this and they told me to contact you. Please help! Thank you
Attached screenshots

All Replies (1)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.