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We cannot get on Netflix, You Tube or Apple TV

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by jeyson1099

carolorgain
carolorgain
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All of a sudden, we cannot get on Netflix, You Tube or Apple TV. It always says, Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.netflix.com.

If that address is correct, here are three other things you can try: 

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.
All of a sudden, we cannot get on Netflix, You Tube or Apple TV. It always says, Hmm. We’re having trouble finding that site. We can’t connect to the server at www.netflix.com. If that address is correct, here are three other things you can try: Try again later. Check your network connection. If you are connected but behind a firewall, check that Firefox has permission to access the Web.

All Replies (1)

jeyson1099
jeyson1099
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Hello, What is causing your problems with these video platforms may be Digital Rights Management (DRM) is technology that enables online video and audio services to enforce that the content they provide is used in accordance with their requirements. This technology may restrict some of the things you can do in the browser. Many services are moving towards HTML5 video that requires a different DRM mechanism called a Content Decryption Module (CDM).

Go to the link below for more information: Watch DRM content on Firefox. Or you can also check the following problem, which is very similar to yours, maybe you can find a solution. https://support.mozilla.org/bm/questions/1360134

Modified by jeyson1099