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firefox not responding

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by James

jkalabovitz
jkalabovitz
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Firefox stopped responding. Seems the page is incomplete when loading. I tried a refresh, that didn't work so I tried an uninstall and reinstalled ff. that didn't work either. seems like its bugged or has a virus. I uninstalled it. Now I am a little reluctant to install it again. Has this happened to anyone? Any suggestions? Thanks, John

Firefox stopped responding. Seems the page is incomplete when loading. I tried a refresh, that didn't work so I tried an uninstall and reinstalled ff. that didn't work either. seems like its bugged or has a virus. I uninstalled it. Now I am a little reluctant to install it again. Has this happened to anyone? Any suggestions? Thanks, John

All Replies (2)

FredMcD
FredMcD
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jscher2000 said
Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.

bg07901 said
After consulting with WebRoot, they advised this was a known issue. The fix was to remove and reinstalled the WebRoot application.
James
James
  • Top 25 Contributor
  • Moderator
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https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations