Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Add-ons randomly not working

more options

This is a question in relation to [https://support.mozilla.org/en-US/que.../1302462|this]

The fix suggested there seems reasonably easy to follow but I'm a bit unsure about this

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

Apart from compatibility.ini I can see two extensions*, namely extension-preferences.json and extensions.json. Is that correct?

Now I'm supposed to delete those three files. And here comes my question:

What does New files will be created when required. mean? What I'm worried about is that all my extensions will disappear and I will have to start with from scratch reinstalling them all again.

This is a question in relation to [[https://support.mozilla.org/en-US/questions/1302462|this]] The fix suggested there seems reasonably easy to follow but I'm a bit unsure about this Delete all '''extensions* files''' and '''compatibility.ini''' in the Firefox profile folder to reset the extensions registry. Apart from '''compatibility.ini''' I can see two '''extensions*''', namely '''extension-preferences.json''' and '''extensions.json'''. Is that correct? Now I'm supposed to delete those three files. And here comes my question: What does '''New files will be created when required.''' mean? What I'm worried about is that all my extensions will disappear and I will have to start with from scratch reinstalling them all again.

Chosen solution

You can try "Clear the startup cache..." via the "Help -> More Troubleshooting Information" (about:support) page.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

You can try "Clear the startup cache..." via the "Help -> More Troubleshooting Information" (about:support) page.

more options

Thank you for the suggestion. As the extensions stops working randomly I have to wait a few days to see if this fix works.