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USPS.COM I cannot view my address book in FireFox BUT I CAN using IE or Chrome!!!!!

  • 7 replies
  • 1 has this problem
  • 21 views
  • Last reply by jonzn4SUSE

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I have an account on usps.com (the post office). Using FireFox, I am unable to see or use my address book on that site. USPS tech support says it's there and also says FireFox is the most problematic web browser of all. USPS tech support says to use ANYTHING but Firefox.

Yes, I have cleared my cache and cookies multiple times in an effort to solve the problem. And doing so does not solve the problem.

I can use IE or Chrome to access USPS.com and I can see my address book!

What the heck, Mozilla?

I have an account on usps.com (the post office). Using FireFox, I am unable to see or use my address book on that site. USPS tech support says it's there and also says FireFox is the most problematic web browser of all. USPS tech support says to use ANYTHING but Firefox. Yes, I have cleared my cache and cookies multiple times in an effort to solve the problem. And doing so does not solve the problem. I can use IE or Chrome to access USPS.com and I can see my address book! What the heck, Mozilla?

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All Replies (7)

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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I tried all those suggestions and still have the issue.

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The problem is still there after creating a new profile and starting Firefox as-is.

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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

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Thanks for your help. I'm going to stop troubleshooting the problem and use IE or Chrome for all uses of USPS.com. It's just a simpler solution to the problem.

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Chosen Solution

Can you mark your comment as resolved to get this issue off the list.