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Firefoon Mac won't load Instagram

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  • 1 has this problem
  • 18 views
  • Last reply by FredMcD

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Starting this AM, Instagram won't load (MacOS 11.6; Firefox 94.0.1) -I just get a greyed out IG icon. The problem does not happen either on Firefox Mobile or on Safari, or on any other website I've tried on the Mac.. The very first time I tried this morning I got an error message about some technical problem with connecting, but now don't even get that. I have closed and restarted Firefox and rebooted the Mac. (Also turned off any adBlockers -- although when Firefox *thinks* it's finished loading IG there are no ad servers or trackers shown.)

Chosen solution

??? Looks like this is not a Firefox problem. This AM I was able to get to Instagram from Safari and my phone. Now I can't get to it via Safari. Onthe phone both Firefoxand Safari push me to the IG App. VEry odd but apparently not a Firefox issue.

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Ouch. "Firefox on Mac" --the pace key has been sticky recently.

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Is the problem solved? If so Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.

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No, there is no change. This image is all that I get. ( know that the standard step would be to clear cache, but haven't done that in case there's some interest in tracking down the problem.)

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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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Sorry, I did attempt to upload a screenshot. Although it is only 115K (JPEG)it never seemed to finish loading. There was no way I could see to cancel the upload so I posted the message hoping that this would complete the upload. It seems to not have. I tried a second time with the same result. Then I made a png (63 KB)andit looks like that isn't going to upload anyway. (I did think of responding from Safari,but that seemed somehow wrong) So here's a Dropbox link. https://www.dropbox.com/s/3qrdbq7e8ditk5d/FFIG.jpg?dl=0

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Chosen Solution

??? Looks like this is not a Firefox problem. This AM I was able to get to Instagram from Safari and my phone. Now I can't get to it via Safari. Onthe phone both Firefoxand Safari push me to the IG App. VEry odd but apparently not a Firefox issue.

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Be sure to contact their support.

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