Firefox Won't Load
I'm a digital subscriber to our local newspaper, The Sacramento Bee, and several days ago, Firefox, which for years has reliably accessed the publication, began refusing to do so, whereas it readily continues to access every other website, be such periodicals or otherwise.
Can you help me determine the cause and a remedy?
All Replies (5)
Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
Many thanks for your response, FredMcD.
No error messages appear, just a blank screen, on which at the top is the header: "https://www.sacbee.com" and down in the lower left corner at the very bottom of the screen in tiny print: "sacbee.com/terms of service".
I have disabled the Firefox enhanced tracking protection, but such doesn't help matters. Is there something else I should try disabling?
I'm at a loss to know why, suddenly a couple days ago, such began occurring.
I went to my wife's computer which also uses Firefox as browser and was able to access the newspaper at sacbee.com, but can't from my own computer.
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").
Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.
You can't recover from this 'forget' unless you have a backup of involved files.
If you revisit a 'forgotten' website then data for that website will be saved once again.
cor-el and FredMcD, many thanks for your efforts on my behalf.
Unfortunately, despite such, I've been unable to resolve the problem. Given my very limited IT capabilities I even had a technician familiar with Firefox attempt to resolve the problem through remote control of my computer, but he also was unable to resolve the issue .
So, I'm using a different browser which does allow access for that particular website/publication, while continuing to use Firefox as my primary browser (its my favorite), as it continues to work for every website except that particular one.