Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox keeps opening an "install update" box.

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

more options

Hi, I thought Firefox updated automatically so can someone please tell me why this box seemingly opens every time I open Firefox. I am using version 92.01 (64bit) . When Box first appeared I attempted an update and lost all bookmarks etc. would like to know what I'm getting wrong before I go any further. Thanks, John.

Chosen solution

eauxvives.jj said

. . . . I attempted an update and lost all bookmarks etc

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

eauxvives.jj said

. . . . I attempted an update and lost all bookmarks etc

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Helpful?

more options

Helpful?

more options

eauxvives.jj said

firefox keeps opening an "install update" box.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 94.0, first offered to Release channel users on November 2, 2021 Version 94.0.1, first offered to Release channel users on November 4, 2021


If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.