Recent answers to Firefox keeps crashing repeatedlyhttps://support.mozilla.org/mk/questions/13558882021-10-30T09:59:38-07:00Please post the crash reports that were sent.
2021-10-30T09:59:38-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1355888#answer-1455304<p>Please post the crash reports that were sent.
</p>The reports that don't want to be sent, don't worry. It's not you.
About:Throttling
You're seeing t2021-10-30T09:58:43-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1355888#answer-1455303<p>The reports that don't want to be sent, don't worry. It's not you.
</p><p><br>
About:Throttling
You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling.
</p><p>Bug 1662317 About Throttling
Steps to reproduce:
</p><p>My Firefox crashed but did not submit the crash report.
</p><p>Actual results:
</p><p>I tried to manually send the report, and the system gave me
the message: About Throttling
</p><p>Expected results:
</p><p>If Mozilla does not need the report, I, the user, still want to know what happened.
How else can I fix or understand what went wrong?
</p>First of all, thank you guys for looking into this for me. I am not technologically savvy so the fac2021-10-30T09:29:03-07:00aselvarajuhttps://support.mozilla.org/mk/questions/1355888#answer-1455302<p>First of all, thank you guys for looking into this for me. I am not technologically savvy so the fact that anyone is even reading what I am posting means a lot to me.
</p><p>To answer your question, I do have unsubmitted reports. Whenever I click "submit all" it only submits some of them. There is a long list of reports that all say "failed" next to them. When I individually click to submit these reports, the same things happens: Failed.
</p>I was thinking your system clock was wrong, but the reports you are
posting are not for the current 2021-10-30T05:41:43-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1355888#answer-1455218<p>I was thinking your system clock was wrong, but the reports you are
posting are not for the current Firefox version.
</p><p>Whenever the program crashes, make sure the crash report has been sent.
Do you have any unsubmitted reports?
</p><p><br>
In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;&#46;
<strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, click it to submit them&#46;
</p><p><strong>The crash report is several pages of data&#46; We </strong>
<strong>need the report numbers to see the whole report&#46; </strong>
</p><p>Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong>
<strong>Submitted</strong> crash reports, and copy them&#46;
Now go to the reply box and paste them in&#46;
</p><p>Please, <strong>Do not post a screenshot&nbsp;! ! </strong>
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-11-17-07-48-17-89e968.png" alt="aboutcrashesFx57" width="500">
</dt></dl>
<p>For more help on crash reports, see;
https://support&#46;mozilla&#46;org/en-US/kb/firefox-crashes-asking-support
</p>Those reports are for;
Product Firefox
Release Channel release
Version 76.0.1
Product Firefox
Releas2021-10-30T05:38:56-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1355888#answer-1455213<p>Those reports are for;
Product Firefox
Release Channel release
Version 76.0.1
</p><p>Product Firefox
Release Channel release
Version 77.0.1
++++++++++++++++++++++++++++++
Product Firefox
Release Channel release
Version 83.0
Build ID 20201112153044 (2020-11-12) Buildhub data
OS OS X 10.15
</p><p>Date Processed 2021-10-30 01:29:58 UTC
CrashTime Thu, 31 Dec 2020 23:20:54 GMT
bp-b42ffbb4-2518-4a6b-9c13-7920e0211030
Signature: js::gc::TraceEdgeInternal&lt;T&gt;
</p><p>Crash Reason EXC_BAD_ACCESS / EXC_I386_GPFLT
</p><p>This is for Sumo's Related Bugs
1474623 You are not authorized to access bug 1474623.
</p>yeah this is annoying and just starting happening to me over the past week. I reinstalled it and st2021-10-30T05:14:47-07:00darkchillihttps://support.mozilla.org/mk/questions/1355888#answer-1455194<p>yeah this is annoying and just starting happening to me over the past week. I reinstalled it and still crashed randomly. Only addon I have is metamask. about to switch browsers after years of supporting this project. Cant keep reinstalling metamask every day.
</p>10/29/2021: bp-7a136acb-9705-4a3f-930d-f21af0211030
10/29/2021: bp-763bcb92-13d4-41b2-bc49-a41d102112021-10-30T04:15:39-07:00aselvarajuhttps://support.mozilla.org/mk/questions/1355888#answer-1455174<p>10/29/2021: bp-7a136acb-9705-4a3f-930d-f21af0211030
10/29/2021: bp-763bcb92-13d4-41b2-bc49-a41d10211030
10/29/2021: bp-4b3206c0-2e47-47bc-8f11-9bd4e0211030
10/29/2021: bp-e3d0db1b-79f3-4ab8-b7db-a06830211030
10/29/2021: bp-e4eecf15-bb12-4c7c-ae98-ae16e0211030
10/29/2021: bp-b42ffbb4-2518-4a6b-9c13-7920e0211030
</p>That crash report was from yesterday 10/29/2021.
2021-10-30T04:11:27-07:00aselvarajuhttps://support.mozilla.org/mk/questions/1355888#answer-1455171<p>That crash report was from yesterday 10/29/2021.
</p>That report is too old to be useful.
Please post the reports for the last few days.
2021-10-29T14:43:01-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1355888#answer-1454990<p>That report is too old to be useful.
Please post the reports for the last few days.
</p>Product Firefox
Release Channel release
Version 76.0.1
Build ID 20200507114007 (2020-05-07) Buildhub2021-10-29T14:42:10-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1355888#answer-1454989<p>Product Firefox
Release Channel release
Version 76.0.1
Build ID 20200507114007 (2020-05-07) Buildhub data
OS OS X 10.15
</p><p>Mon, 01 Jun 2020 01:27:40 GMT
bp-52b83dd8-360a-4afa-b79b-18a900211030
Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | &lt;name omitted&gt; | .str.1.llvm.16167093137456600597
</p>