Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox constantly crashing when setup to update via GPO

  • 7 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

more options

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO.

Firefox is now crashing on multiple Computers, I think they might be crashing while trying to update themselves, as per GPO.

Any help please , crash report attached


https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO. Firefox is now crashing on multiple Computers, I think they might be crashing while trying to update themselves, as per GPO. Any help please , crash report attached https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

All Replies (7)

more options

Pick one or two units that are crashing. When posting the crash reports, label what unit the report is from.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Crash reports that I submitted below... all from the one device, I don't have access to another device at the moment but can if needed

bp-53f1be64-e5d1-4208-a800-63acc0211019 19/10/2021, 15:05 View bp-2a789bd5-fdc5-4e16-96e6-5841f0211018 18/10/2021, 09:05 View bp-aa32f9ea-0d6b-446b-adeb-58b5a0211021 21/10/2021, 01:01 View bp-3f433604-4d17-4bd5-ba2a-f9e820211021 21/10/2021, 01:01 View bp-8bede637-3065-4756-bfc1-ed9280211021 21/10/2021, 01:01 View bp-d2718e55-ecab-463b-a12c-7b9860211021 21/10/2021, 01:01 View

more options

Product Firefox Release Channel release Version 93.0 Build ID 20210927210923 (2021-09-27) Buildhub data OS Windows 10 OS Version 10.0.19043

bp-53f1be64-e5d1-4208-a800-63acc0211019 bp-2a789bd5-fdc5-4e16-96e6-5841f0211018 bp-aa32f9ea-0d6b-446b-adeb-58b5a0211021 bp-3f433604-4d17-4bd5-ba2a-f9e820211021

Signature: shutdownhang | nsThread::Shutdown | mozilla::LazyIdleThread::ShutdownThread

Uptime 112 seconds (1 minute and 52 seconds)

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Shutdown hanging after all known phases and workers finished.)

Crash Reason EXCEPTION_BREAKPOINT

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1584377 RESOLVED FIXED Crash in [@ shutdownhang | nsThread::Shutdown | mozilla::LazyIdleThread::ShutdownThread]

1567491 NEW --- Crash in [@ shutdownhang | nsThread::Shutdown | mozilla::LazyIdleThread::ShutdownThread]

more options

Bug 1567491 Opened 2 years ago No action was taken.

Basically a shutdownhang means something within Firefox is not responding or running slow.

Is this with all websites/pages, some, a few?

What were you doing at the time? surfing, watching a clip, reading something . . . .

I noticed the crashes occurred within two minutes of starting the browser.


Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

more options
more options

Hiya, and sorry for the slow reply .

This crash is consistent across any computers with firefox installed on our corporate domain. It occurs while not even using firefox as it tries to update itself in the backgroud.

A few months ago I was tasked with making sure our browsers stayed up to date via GPO. I did a similar procedure for Google Chrome and Microoft Edge and they have been updating themselves (In the background) fine.

I am just wondering is this an admin rights issue ? All users are NOT local admin , just standard users. When the firefox browser is trying to update is it struggling to do so because the user is not a local admin ?

Chrome and Edge had similar issues, until their devleopment teams allowed update as non admin.


Procedure I used is below, and based on below articles, is there a better way to do this ?

https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

https://www.ghacks.net/2014/06/09/change-firefoxs-automatic-update-behavior/


1. Download and unzip the admx.zip 2. Open the Admx folder. 3. Copy firefox.admx and mozilla.admx and put them in your Policy Definitions folder. (Example: C:\Windows\PolicyDefinitions) 4. In the /en-US folder, copy the firefox.adml and mozilla.adml files and put them in the en-US folder in Policy Definitions. (Example: C:\Windows\PolicyDefinitions\en-US) 5. Open Group Policy and go to Computer Configuration Policies Administrative Template


I had to make 3 changes in GPO , see attached. Application Auto update Background updater Don’t check if default browser

more options

I called for more help.