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Streaming Sites Saying Unsupported Browser After Firefox Update

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

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Hi, Firefox just automatically updated on both of my laptops, one running Windows 10 and one running Windows 7, and now sites like Crave TV and ctv.ca are telling me Firefox is an unsupported browser and I can't even access those sites troubleshooting through Firefox. The sites work with other browses i have on my computer but Firefox has long been my browser of choice. I have contacted Crave and they had me change Firefox settings and nothing worked. I tried uninstalling and reinstalling Firefox as well. I have also completely disabled my antivirus software and that didn't work. Yes, i have restarted my computers several times.

To note, i was in the hospital for 3 months so my computers weren't running and probably missed several interim updates although the complete reinstall would've negated any problems that may have caused.

Anyone know what's going on here?

Hi, Firefox just automatically updated on both of my laptops, one running Windows 10 and one running Windows 7, and now sites like Crave TV and ctv.ca are telling me Firefox is an unsupported browser and I can't even access those sites troubleshooting through Firefox. The sites work with other browses i have on my computer but Firefox has long been my browser of choice. I have contacted Crave and they had me change Firefox settings and nothing worked. I tried uninstalling and reinstalling Firefox as well. I have also completely disabled my antivirus software and that didn't work. Yes, i have restarted my computers several times. To note, i was in the hospital for 3 months so my computers weren't running and probably missed several interim updates although the complete reinstall would've negated any problems that may have caused. Anyone know what's going on here?
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All Replies (4)

FredMcD
FredMcD
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Did you post using the computer getting these errors? The User-Agent looks okay.

FredMcD
FredMcD
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These links will show you how websites you connect to read from your system/browser. https://whatmyuseragent.com/

http://browserspy.dk/browser.php

cor-el
cor-el
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Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for related messages blocked content.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

cor-el
cor-el
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window