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Hi guys. I have Windows PC machine running for several years now. No new program updates or installs recently, no restarts. And then yesterday, suddenly Firefox started to crash all youtube tabs. Not even videos itself, but also www.youtube.com crashes. Any idea how could i find out, what the hell is going on? Microsoft edge is working fine with youtube. I have tried troubleshoot mode, same. Windows 10.
What can possibly cause this? Thank you.
Little update: after 6 days, it is suddenly working now. Miracle. Thank you everybody.Read this answer in context 👍 0
All Replies (8)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Thank you for your response, here are Report ID's:
bp-e979e97b-298f-4007-8c46-3ee6c0210918 bp-dd0279ac-be1d-4357-8d78-b59cd0210918 bp-801e0bb2-f250-4fb4-9414-d922a0210917 bp-91245bf4-e940-4a6b-a579-df8ad0210917 bp-8ddff17a-c3d0-4289-a2f3-1952a0210917 bp-afaf39a5-a68e-42bf-9c4b-123d70210917
Product Firefox Release Channel release Version 92.0 Build ID 20210903235534 (2021-09-03)
https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?
Version 91.0.2, first offered to Release channel users on August 24, 2021
bp-e979e97b-298f-4007-8c46-3ee6c0210918 bp-dd0279ac-be1d-4357-8d78-b59cd0210918 bp-801e0bb2-f250-4fb4-9414-d922a0210917
Uptime 45 seconds Uptime 5 seconds Uptime 8 seconds
Windows Error Reporting = 1
Crash Reason EXCEPTION_BREAKPOINT
SafeMode = 1
StartupCrash = 0
Attention Sumo's - there are 10 related big reports
I called for more help.
Thank you. Help > About: Firefox is up to date. 92.0(64-bit).
To me it looks like the actual youtube website is crashing. I can watch embedded videos from other websites (example link below), but cannot open youtube.com , crashing before it opens.
Modified by zarsss
Little update: after 6 days, it is suddenly working now. Miracle. Thank you everybody.