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Firefox Crash on Program Startup - WIndows 7

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  • 1 has this problem
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  • Last reply by FredMcD

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Hello there - hoping for a hand to fix this. Several months ago Firefox crashed while it was in use - void of any update process. Upon reopening, the main window would launch and before any tabs could load it would crash again. I attempted to open in troubleshoot mode with the identical result. I gave it a break and used Chrome but in returning to this issue today the same has occurred. This time after the troubleshoot mode crash, I uninstalled Firefox and re-installed fresh (this was an upgrade from v89 to v92). Upon opening post update the browser crashed again. Each time this happens I have received a crash report screen which I accepted and it was reported as successfully submitted. However, when I open the crash report folder only two appear to have been saved - one old from the first occurrence (6/2021) and one from today(8/10/21). Both of these are linked below for review.

This is on an older Windows 7 machine that honestly I know should be updated but this is only used for light gaming and web surfing and I am not interested in an OS upgrade as I disagree with with the business practices of Microsoft - I find their policies are rather intrusive as a consumer.

I hope I've given enough information about the issue here and my system, thanks in advance for any help!

-J

System Info Intel I7 4770K 16gb RAM Geforce GT1060 Gigabyte Z97 Motherboard

Early instance of crash report in June 2021: Crash ID: bp-1fce2514-da15-4ff1-9e4c-7d0510210622 Most recent crash report from earlier today (8/10/21): Crash ID: bp-e888ef81-491c-42ae-9878-124970210810

Chosen solution

https://bugzilla.mozilla.org/show_bug.cgi?id=1392911#c8 looks to me more like there may be a faulty/unreliable disk or interface in the machine than an actionable Firefox bug.

NOTE: Bugzilla is not for feedback or support. For more info on Bugzilla etiquette, see https://bugzilla.mozilla.org/page.cgi?id=etiquette.html


How To Use Microsoft ScanDisk {web link} This will check the hard drive for errors and try to repair them.

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Product Firefox Release Channel release Version 89.0 Build ID 20210527174632 (2021-05-27)

Tue, 22 Jun 2021 01:41:21 GMT bp-1fce2514-da15-4ff1-9e4c-7d0510210622 Signature: GlyphBitmapLayout::ReadFromCache

Uptime 30 seconds

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

This is for Sumo's Related Bugs 1392911 NEW --- startup Crash @ GlyphDataElement<T>::GetExistingGlyphs ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 90.0.2 Build ID 20210721174149 (2021-07-21)

Tue, 10 Aug 2021 19:37:03 GMT bp-e888ef81-491c-42ae-9878-124970210810 Signature: GlyphBitmapLayout::ReadFromCache

Uptime 30 seconds

This report is the same as the one above.

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Bug 1392911 Opened 4 years ago Updated Just now startup Crash @ GlyphDataElement<T>::GetExistingGlyphs

They are thinking the crashes may have something to do with fonts.

I called for more help.


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

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Thanks for the guidance FredMcD

Unfortunately I didnt get very far with these steps. I was able to open the profile manager via Windows + R but when I went to create the new profile the profile manager crashed. I did find a new crash ID for this: bp-4c22cbc3-8e8d-43bb-8432-74c2b0210911

None of the other links offered a work around that I could tell unless I missed understood something.

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Same as the other reports

bp-4c22cbc3-8e8d-43bb-8432-74c2b0210911 Signature: GlyphBitmapLayout::ReadFromCache

Uptime 66 seconds (1 minute and 6 seconds)

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

This is for Sumo's Related Bugs 1392911 NEW --- startup Crash @ GlyphDataElement<T>::GetExistingGlyphs

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Chosen Solution

https://bugzilla.mozilla.org/show_bug.cgi?id=1392911#c8 looks to me more like there may be a faulty/unreliable disk or interface in the machine than an actionable Firefox bug.

NOTE: Bugzilla is not for feedback or support. For more info on Bugzilla etiquette, see https://bugzilla.mozilla.org/page.cgi?id=etiquette.html


How To Use Microsoft ScanDisk {web link} This will check the hard drive for errors and try to repair them.

Modified by Chris Ilias

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The scandisk corrected it, thank you!

For reference, my result output of the correct disk errors are below. I'll be scheduling a back up and harddrive replacement this week.

Thank you so much for the assist!

-J


CHKDSK is verifying Usn Journal...

 35819296 USN bytes processed.                                            

Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... Read failure with status 0xc000009c at offset 0xea97e0000 for 0x10000 bytes. Read failure with status 0xc000009c at offset 0xea97e9000 for 0x1000 bytes. Read failure with status 0xc000009c at offset 0xea9b1a000 for 0x10000 bytes. Read failure with status 0xc000009c at offset 0xea9b1a000 for 0x1000 bytes. Windows replaced bad clusters in file 210206 of name \Windows\ServiceProfiles\LOCALS~1\AppData\Local\FONTCA~1.DAT.

 525296 files processed.                                                

File data verification completed. CHKDSK is verifying free space (stage 5 of 5)...

 18307326 free clusters processed.                                        

Free space verification is complete. Adding 2309 bad clusters to the Bad Clusters File. Correcting errors in the Volume Bitmap. Windows has made corrections to the file system.

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Great to hear, and sorry the problem was the disk. Replacing the disk is a good idea.

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