Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook won't load using FireFox Since "Upgrading" to Windows 11

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

more options

When attempting to view Facebook using FireFox while running Windows 11, the Home Page hangs while waiting for data from "Static.XX.FBCDN.Net". I've tried clearing the browser cache without success. Did not experience this issue running Windows 10. Wondering if Microsoft is just not playing well with others. Any thoughts/Fixes/Workarounds welcome. Note: Do not experience the problem when using Chrome.

When attempting to view Facebook using FireFox while running Windows 11, the Home Page hangs while waiting for data from "Static.XX.FBCDN.Net". I've tried clearing the browser cache without success. Did not experience this issue running Windows 10. Wondering if Microsoft is just not playing well with others. Any thoughts/Fixes/Workarounds welcome. Note: Do not experience the problem when using Chrome.

All Replies (1)

more options

No problem here with loading content from static.xx.fbcdn.net.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for related messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.