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Connecting to Brighthouse

  • 14 replies
  • 1 has this problem
  • 55 views
  • Last reply by soular21804

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When trying to connect to web site. We are sorry for the inconvenience; there was a problem processing your request at this time. Please contact Brighthouse Financial on (800) 882-1292 for further assistance. It works with Chrome and Edge. Contacting Brighthouse, they blame it on Firefox. Security settings? Worked until last update to Firefox. Does not work on any computer I have

Chosen solution

To all, The problem was an extension blocking Navy Federal Credit Union and Brighthouse. I took it to stables where they deleted all extensions and put back the ones I needed. Do not know which extension it was. Thanks for the support.

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I am unable to provide the link u asked for. The problem occurs after I sign in and provide a password. Then the Brighthouse system sends a 4 digit code to my email. When I enter the code, I get error. Thanks for responding

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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Deleted all cookies, followed all the steps provided. No Joy. Remember this problem came with the new version of Firefox. Cleared history. Reloaded computer. Happens on all my computers. Is this a security issue? Could it be that Brighthouse is not following proper protocol. Works with Chrome and Edge.

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Have you contacted their support?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia


If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

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Could not get my computers into safe mode. Will try tomorrow with my computer guy at staples. Directions say press F8 until window come up, windows do not come up, only the Lenovo logo comes up, but holding F8 does not work.

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Windows automatically boots up in this mode if it detects that the previous session was not shut down properly. To purposely start up in Safe Mode in Windows XP and 7, press F8 after turning the computer on and before Windows starts.

In Windows 8.1 and 10, hold Shift down while clicking Restart.


But I ended up using msconfig.

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When I hold the shift key down during restart I get the following. Continue Exit and continue with windows not if safe mode Use a device Trouble shoot Turn off computer

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I have another financial institution that does not work with Firefox Navy Credit Union. I will go to staples to determine how to get to safe mode.

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Chosen Solution

To all, The problem was an extension blocking Navy Federal Credit Union and Brighthouse. I took it to stables where they deleted all extensions and put back the ones I needed. Do not know which extension it was. Thanks for the support.

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This morning I triyed it and nothing worked.

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A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

You may need to return to Staples.

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will be at staples in the morning and let u know.