Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Menus appearing and then disappearing on websites and other areas.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

Hello,

So my problem is as follows:

When I attempt to click on a drop down menu on a website, the menu appears and then disappears before I click on an option. I can cycle through the menu choices, but can't click on one to select anything.

The other issue is on websites, specifically Instagram it will scroll through photos without clicking on the button to go to the next photo.

I believe it is a preference issue I have checked and just don't know what in the world it can be. Any help would be greatly appreciated!

All Replies (1)

more options

Is this with all websites/pages, some, a few?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.