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Firefox keeps crashing at startup

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  • 1 has this problem
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  • Last reply by rochajcs

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Hi,

My name is Julio. I'm from Brazil and i'm using Ububtu 18.04 LTS OS. After an update/upgrade routine firefox have started to crashing at startup. I've tried almost everything avaible on mozilla's support webpage (https://support.mozilla.org/pt-BR/kb/falhas-do-firefox-solucione-previna-e-obtenha-ajuda#w_peca-ajuda-para-solucionar-esta-falha). I've already removed manually the folder .mozilla (~/.mozilla) and tried a clean install using different ways: ubuntu repository, comand line (sudo apt install firefox), synaptic repository, downloading the firefox-89.0.tar.bz2 file on firefox webpage... and nothing have worked for me. I can't access the troubleshoot mode (the app crashes before that). When i ran firefox on comand line the outcome is:

ExceptionHandler::GenerateDump cloned child 12536 ExceptionHandler::WaitForContinueSignal waiting for continue signal... ExceptionHandler::SendContinueSignalToChild sent continue signal to child Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error.

Despite the information avaible on support webpage, i couldn't find a folder ~/.mozilla/firefox/Crash Reports/submitted. I've found just text files: LastCrash and submit.log (and another stuffs).

Follows the content of submit.log file:

[dom 06 jun 2021 23:10:29 -03] Crash report submitted successfully [dom 06 jun 2021 23:13:31 -03] Crash report submitted successfully [dom 06 jun 2021 23:16:23 -03] Crash report submitted successfully

And the content of LastCrash is:

1623033026

Could somebody help me, please?

All Replies (4)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

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Hi,

I've found the crash reports sent. Since i got them, even when i've tried to submit the others crash reports, the browser crashed up... Follow the submited IDs (to guarantee correction of the typed numbers there are a screenshot attached):

bp-9942b0b2-0317-4975-8006-084450210607

bp-a5057bed-85bb-449e-bc21-7e77a010607

bp-f7f81e2e-b0af-4efc-8f4c-8c8530210607

Regards

Helpful?

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Just correcting the typed IDs (especially the second one):

bp-9442b0b2-0317-4975-8006-084450210607

bp-a5057bed-85bb-449e-bc21-7e72a0210607

bp-f7f81e2e-b0af-4efc-8f4c-8c8530210607

Helpful?

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Well, unfortunately the crash on starting process persist. I'll keep waiting a solution/updating...

Helpful?

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