Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Different ip on security page of my mozilla account

  • 4 replies
  • 1 has this problem
  • 16 views
  • Last reply by Seburo

more options

I am from europe and under the connected devices it shows that the location is from USA which isnt correct. How do i solve this problem? I tried logging out of devices. After logging in the location is still there even though i checked my ip address on the internet.

Attached screenshots

Chosen solution

Hi

I understand that it is a bug that our developers are aware of and hope to correct swiftly.

Read this answer in context 👍 1

All Replies (4)

more options

reinstalled windows 10 and reset my router, i dont know why this location is still showing up on my account.

Helpful?

more options

Hi

I have just checked with our developers who have confirmed that this is the server address and should be corrected to much closer to your location in a future update.

Helpful?

more options

Seburo said

Hi I have just checked with our developers who have confirmed that this is the server address and should be corrected to much closer to your location in a future update.

Why is this? Does this has to do with the new firefox update? i thought it was malware or somebody was accessing my account.

Helpful?

more options

Chosen Solution

Hi

I understand that it is a bug that our developers are aware of and hope to correct swiftly.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.