Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox repeatedly crashes

  • 6 replies
  • 1 has this problem
  • 27 views
  • Last reply by FredMcD

more options

Firefox has repeatedly crashed 2 - 4 times a day for the past few months and I do not know how to read the crash reprts. Can someone help?

Attached screenshots

All Replies (6)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Helpful?

more options

Here are my latest crash reports. If you want the detailed reports I'll send them also. bp-7306aab8-0e7d-47d7-89a3-113f70210530 5/30/2021, 9:37 AM View bp-98f3f2bf-a25d-429d-ab1c-4e3d60210530 5/30/2021, 9:37 AM View bp-a8f887d2-a442-46a2-870d-6df8e0210530 5/30/2021, 9:37 AM View bp-dcb90ee1-14f7-4f4e-9bbc-6afd90210530 5/30/2021, 9:37 AM View bp-acabc894-cf7d-469c-abaf-9f3640210530 5/30/2021, 9:37 AM View bp-05f0f852-8837-4a52-85c3-fd1f50210530 5/30/2021, 9:37 AM View bp-2275084d-ea98-48bb-8442-711970210530 5/30/2021, 9:37 AM View bp-0092d625-7a78-4596-9067-33be60210530 5/30/2021, 9:37 AM View bp-a018e855-0f93-40d7-8439-100e90210530 5/30/2021, 9:37 AM View bp-9657ed5f-b4b4-4558-86ed-0347f0210530 5/30/2021, 9:37 AM View bp-69188449-051b-46c6-9469-3ef010210530 5/30/2021, 9:37 AM View bp-d021ee05-3c84-49e1-83ec-fe82b0210530 5/30/2021, 9:37 AM View bp-628a5805-8653-4b00-95f9-2e3b80210530 5/30/2021, 9:37 AM View

Helpful?

more options

It could be your graphics sub system.

Try a couple of things:

Go into FF options and in the performance section, disable everything.

Next, go into FF plugins section and disable everything in it

Next open up your graphics card control panel/app and disable the settings that give control of it to apps.

Then reboot and take a fresh look at this issue.

Helpful?

more options

OK, I'll give it a try.

Helpful?

more options

bp-7306aab8-0e7d-47d7-89a3-113f70210530 bp-98f3f2bf-a25d-429d-ab1c-4e3d60210530 bp-dcb90ee1-14f7-4f4e-9bbc-6afd90210530

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 94

FileSyncShell64.dll = Microsoft OneDrive Shell Extension

xul.dll = Firefox ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-a8f887d2-a442-46a2-870d-6df8e0210530 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::gc::StoreBuffer::GenericBuffer::put<T>

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate for GenericBuffer::put.

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 91

Helpful?

more options

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.