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Firefox randomly crash

baptiste.marti
baptiste.marti
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Crash counter during the time i wrote this: 3

I just downloaded ubuntu on my MSI laptop after 3 years on windows 10 and i have some weird issues with firefox.

Firefox sometimes just closes itself and ask me if i want to send a crash report. The thing is that i also have some issues when trying to download things (with wget, apt install, etc...) due to packet corruption. I think all those crashes are linked together but i can't figure out the issue. Pretty sure this is some hardware issue but i tested everything. Even brought my pc to a specialist. The computer seems completely healthy. Sometimes, even software updates fails (probably due to packet corruption as well). I really don't know what could cause this. I'm afraid this is some motherboard issue. I already installed ubuntu 2 times on two different Disk. i may also say that i made the switch to ubuntu because my Windows 10 was getting slow. My RAM seems fine as well, i have 8Gb and tested it with no issue.

Pretty lost at the moment.

Crash counter during the time i wrote this: 3 I just downloaded ubuntu on my MSI laptop after 3 years on windows 10 and i have some weird issues with firefox. Firefox sometimes just closes itself and ask me if i want to send a crash report. The thing is that i also have some issues when trying to download things (with wget, apt install, etc...) due to packet corruption. I think all those crashes are linked together but i can't figure out the issue. Pretty sure this is some hardware issue but i tested everything. Even brought my pc to a specialist. The computer seems completely healthy. Sometimes, even software updates fails (probably due to packet corruption as well). I really don't know what could cause this. I'm afraid this is some motherboard issue. I already installed ubuntu 2 times on two different Disk. i may also say that i made the switch to ubuntu because my Windows 10 was getting slow. My RAM seems fine as well, i have 8Gb and tested it with no issue. Pretty lost at the moment.

All Replies (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
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  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 3 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Modified by TyDraniu

baptiste.marti
baptiste.marti Question owner
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Thanks for your help! Here is my 3 most recent crashes:

bp-817f41fe-b0ce-4600-b830-a400a0210524 bp-dceaf3b6-5140-4c61-86e4-f140c0210523 bp-f272c130-6dad-474c-8227-45ef30210524