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Firefox will not load any websites/pages

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  • 1 has this problem
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  • Last reply by cor-el

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I am running Firefox 88.0.1 on Windows 10 and I can not get any websites/pages to load. When I click on the Firefox icon it opens the main Firefox screen but goes no farther. I can still access the menus but nothing will load. Also on the man screen on the 3 bar menu is a icon the says "Account Disconnected". I am using Microsoft Edge to write this but I hate it! I did a Windows update shortly before this problem popped up. Should I try to uninstall that update?? Any and all help or ideas will be greatly appreciated.

Chosen solution

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

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Have your ISP check your service.


Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

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Chosen Solution

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

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