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Cannot chance password or generate recovery key

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by eleni205

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I wanted to change the password of my Firefox account and also generate a recovery key, but whenever I try it says "invalid password". The old password is correct, though, as I can use it to log into my account. I've tried multiple times on two computers and checked and re-checked the password, but the error message keeps appearing.

Chosen solution

You may need a fresh login to the accounts.firefox.com website to generate new recovery codes via the settings page, so if necessary logout and login again.

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Maybe try clearing history and cookie for the website https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

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Chosen Solution

You may need a fresh login to the accounts.firefox.com website to generate new recovery codes via the settings page, so if necessary logout and login again.

Helpful?

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Thanks, cor-el! After the first logout and login, I was able to change my password. On another device, after another logout and login, I was then able to generate a recovery key with the new password.

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