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Bitwarden Pop-Up closes ind Touch Mode

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Dear all,

I recently have a problem with the Bitwarden Addon (1.49.1) and Firefox (88.0) on Windows 10 with my Surface Pro 7.

When I activate the the addon the window pops up and when I then tap on something in the window, for example, the settings or the field for password entry, then the extension closes.

This happens only in touch mode, when I tap on the windows. When I use a mouse or a pen it doesn't close.

There are some workarounds like open the addon in new windows or opening the virtual keyboard from the tray. But it has worked very well for a long time. Also in other chromium based browser it works still.

I contacted the Bitwarden Support and they could reproduce the problem, but are not able to fix it, because it has something to do with the particular environment for the add-ons in Firefox.

Is there something in the settings, which coud fix the problem or is it possible that it will be fixed in another update?

Best regards,

Sascha

Dear all, I recently have a problem with the Bitwarden Addon (1.49.1) and Firefox (88.0) on Windows 10 with my Surface Pro 7. When I activate the the addon the window pops up and when I then tap on something in the window, for example, the settings or the field for password entry, then the extension closes. This happens only in touch mode, when I tap on the windows. When I use a mouse or a pen it doesn't close. There are some workarounds like open the addon in new windows or opening the virtual keyboard from the tray. But it has worked very well for a long time. Also in other chromium based browser it works still. I contacted the Bitwarden Support and they could reproduce the problem, but are not able to fix it, because it has something to do with the particular environment for the add-ons in Firefox. Is there something in the settings, which coud fix the problem or is it possible that it will be fixed in another update? Best regards, Sascha