Since the new version 87 update I am having email log in problems
Hello,
I have just updated to version 87 of the browser but now I can't sign onto my email through centurylink, I can use edge to access it or my phone. I have OS win 7 if that helps. Everything was working fine, till my firefox browser updated. When I go to sign into my email, I get kicked to this blank screen, with a weird address at the top(pic). Any help you can give me in this matter to resolve this problem would be really appreciated, Thank You very much for your time.
Sincerely,
T. Krivanek
Chosen solution
Hello,
I just noticed that the web link that it was taking me to when I was trying to log on had "redir.peridot.synacor.com" that looked familiar, like it was being blocked. I found the culprit to be "duckduckgo" I had it installed as an ADD-ON in firefox, and it listed my email as a blocked site, which something must have changed with this new version 87 update. I had duckduckgo in the background, screening my sites. I tried to remove my site as being blocked, but it didn't work. I finally uninstalled and removed duckduckgo as a ADD-ON and now it is all gone and I can log on fine to my email site. Thank You for trying to help me resolve my problem.
T. Krivanek
Read this answer in context 👍 0All Replies (4)
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}acking-protection-firefox-desktop
I am sorry, tried the above, but I still can't log into my email in Firefox. It is doing the same thing.
Chosen Solution
Hello,
I just noticed that the web link that it was taking me to when I was trying to log on had "redir.peridot.synacor.com" that looked familiar, like it was being blocked. I found the culprit to be "duckduckgo" I had it installed as an ADD-ON in firefox, and it listed my email as a blocked site, which something must have changed with this new version 87 update. I had duckduckgo in the background, screening my sites. I tried to remove my site as being blocked, but it didn't work. I finally uninstalled and removed duckduckgo as a ADD-ON and now it is all gone and I can log on fine to my email site. Thank You for trying to help me resolve my problem.
T. Krivanek
That was very good work. Well Done.
You should contact duckduckgo for more help.