Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

watching Netflix on Firefox does not work

more options

Hello dear community,

I recently switched to a dual boot system and got Ubuntu 20.04.1. If I want to watch Netflix for example I cannot because of DRM settings (at least the pop-up of Firefox says so). Other video and audio content is working fine so far. The guidelines on what to do to solve the problem like this

https://support.mozilla.org/en-US/kb/enable-drm?as=u&utm_source=inproduct

won't work unfortunately. Does someone have any other idea what to possibly do?

Thanks a lot for your help! -Jo

Chosen solution

Hey,

thanks a lot for your answer! The problem actually wasn't Firefox. I needed to install something on Ubuntu to be able to play .mp4 files and that has solved the issue.

Read this answer in context 👍 0

All Replies (2)

more options

How about downloading another version to a folder and run it from there. Then test Netflix without signing into your Firefox account.

https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Helpful?

more options

Chosen Solution

Hey,

thanks a lot for your answer! The problem actually wasn't Firefox. I needed to install something on Ubuntu to be able to play .mp4 files and that has solved the issue.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.