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Automatic download on 26th January

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

rosaliegibbs06
rosaliegibbs06
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Since the automatic download on 26th January I have no Windows 10. I cannot access it. I have no screensave picture or icons on the bottom toolbar. I cannot use the Windows Start button, so I cannot go to Settings or any other feature. The download has removed Windows completely. Help!!!! Please!!!!

Since the automatic download on 26th January I have no Windows 10. I cannot access it. I have no screensave picture or icons on the bottom toolbar. I cannot use the Windows Start button, so I cannot go to Settings or any other feature. The download has removed Windows completely. Help!!!! Please!!!!

Chosen solution

Start Windows in Safe Mode. Is the problem still there? https://www.bing.com/search?q=windows+safe+mode+10

Also, try to Run Diagnostics https://www.bing.com/search?q=windows+diagnostics+10

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All Replies (2)

lunamoon
lunamoon
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Hi Rosalie, which automatic download do you mean exactly? And how is Firefox involved?

FredMcD
FredMcD
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Chosen Solution

Start Windows in Safe Mode. Is the problem still there? https://www.bing.com/search?q=windows+safe+mode+10

Also, try to Run Diagnostics https://www.bing.com/search?q=windows+diagnostics+10