Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox synch after computer restoration

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by pierigd88

more options

Hello everybody, first of all sorry if there are mistakes in my english or missuse of informatic terms, I am not a native speaker.

I did a complete restoration of my computer (installing again windows after formating the hard drive). I installed again firefox and connected it to my firefox account. I was expecting for firefox to synchronize itself and find again all my registered login passwords, tabs, ect..

Instead of this, even if the synchronisation seems to occur (turning symbol) nothing happens after that. I can not find neither my old tabs or my log in informations.

I hope you can understand my problem and can help me to solve it,

thanks in advance

Pierig

All Replies (2)

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Helpful?

more options

Ok thank you for your help

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.