Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unable to log into amazon on firefox

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by jonzn4SUSE

talyn.sun
talyn.sun
more options

so i got a new PC and decided after years of using chrome and it causing too many issues i would try firefox as my browser, however when i try to login to my amazon account on there once i type my account email address and click continue the page just loads forever and never changes just a constant ball bouncing left and right at the top of the tab

at this point i have tried clearing browsing data and the cache, tried reloading, tried restarting the PC, tried changing the security options from normal to strict to none and then back to normal refreshing amazon each time)

i have tried logging into amazon on microsoft edge AND chrome now and neither of those browsers have any issue with it

so i got a new PC and decided after years of using chrome and it causing too many issues i would try firefox as my browser, however when i try to login to my amazon account on there once i type my account email address and click continue the page just loads forever and never changes just a constant ball bouncing left and right at the top of the tab at this point i have tried clearing browsing data and the cache, tried reloading, tried restarting the PC, tried changing the security options from normal to strict to none and then back to normal refreshing amazon each time) i have tried logging into amazon on microsoft edge AND chrome now and neither of those browsers have any issue with it

All Replies (2)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Yeah,

Look here to see if you are blocking anything. Click the "Third-Party Cookies" option. 

 see screenshot