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ask for help with your crash

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  • 1 has this problem
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  • Last reply by FredMcD

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bp-894a792a-adbe-4531-908e-8816e0201219 12/19/2020, 7:41 AM View bp-ed914423-a0fe-4b8f-a9b7-3710b0201219 12/19/2020, 7:41 AM View bp-2010b0c3-afdd-46a3-b3ab-2a2670201219 12/19/2020, 7:41 AM View bp-2658c4d1-6a37-447d-8272-68b3a0201218 12/19/2020, 6:54 AM View bp-6bf093a6-7cea-4a0f-9385-cbcb20201218 12/19/2020, 6:54 AM View bp-23b12d37-5395-4bd3-921b-43d190201218 12/19/2020, 6:54 AM View bp-5b9ce0c1-c5db-497e-9e8a-c1db10201218 12/19/2020, 6:54 AM View bp-575c3773-b830-41c2-beb0-6a5d00201218 12/19/2020, 6:54 AM View bp-87d544b5-a464-42eb-b4d2-ba2680201218 12/19/2020, 6:54 AM View bp-c1bd0986-4f25-4f8e-b664-b72190201218 12/19/2020, 6:54 AM View bp-201c8900-9af8-4020-b398-1db6b0201218 12/19/2020, 6:33 AM View bp-7078c79d-da54-4e0e-b093-a55ed0201218 12/19/2020, 6:17 AM View bp-266bc430-9c47-44aa-9177-f09750201218 12/18/2020, 5:55 PM View

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Your System Details says you are on Windows 8. But the crash report says: OS Windows 10 OS Version 10.0.10240 ++++++++++++++++++++++++++++++++++ bp-894a792a-adbe-4531-908e-8816e0201219 bp-ed914423-a0fe-4b8f-a9b7-3710b0201219

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH() MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate slots while tenuring.

Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++ bp-2010b0c3-afdd-46a3-b3ab-2a2670201219 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::gc::AllocateCellInGC

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed not allocate new chunk during GC

Crash Reason EXCEPTION_BREAKPOINT

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Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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