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Firefox closing by itself when I was checking out from online shopping at JB Hifi website

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  • Last reply by FredMcD

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I was buying online from JB Hifi website, when I got to the checkout page, Firefox closed itself out. Tried several times and results still the same. I don't have that problem with Microsoft Edge. What is wrong? I recently had a virus scare & re-install Firefox. Thanks!

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Just to make sure: You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.

Helpful?

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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