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continuous crashes

  • 4 replies
  • 1 has this problem
  • 13 views
  • Last reply by cor-el

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Hello, my browser continuosly crashes. It will surely crash if I open another program in my computer, but it will even randomly crashes during use. It all started after the last browser update. The browser regularly works in Safe mode. I tried disabling manually my add-ons one a time to understand if one of them was responsible, but it still crashes. My last report with the crash reporter is: bp-995e9dd2-c095-4feb-8f5c-d54fa0200917 Can you help me?

Chosen solution

Update your Athena software. If the problem continues, disable it.

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Hello!

Have you tried re-installing Firefox?

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bp-995e9dd2-c095-4feb-8f5c-d54fa0200917 Signature: asepkcs.dll | UserCallWinProcCheckWow

Uptime 4 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

asepkcs.dll = Athena Smartcard Solutions

This is for Sumo's Related Bugs 1560052 RESOLVED FIXED Crash in [@ asepkcs.dll | UserCallWinProcCheckWow]

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Chosen Solution

Update your Athena software. If the problem continues, disable it.

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You can try to set security.osclientcerts.autoload = true on the about:config page to to see if that has effect.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

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