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OKTA SSO website won't load

  • 7 replies
  • 1 has this problem
  • 31 views
  • Last reply by FredMcD

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When trying to open the company.okta.com SSO login website the page stops loading and only shows a small fraction of it. I disabled Firefox protection for that website but it won't help. Chrome and Safari have no problem loading the same website. I also cleared all history and cache.

Attached screenshots

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

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Nope the problem remains the same trying both, safe mode as well as refreshing Firefox and disabling protection.

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Performed those actions unfortunately the problem remains. Attached are screenshots of the website how it looks like in Safari and compared to Firefox /Users/josef.holub/Desktop/Screenshot 2020-07-24 at 10.02.41.png

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Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings

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Thank you so much FredMcD - performed your steps but still no change :-( Are there any other troubleshooting steps?

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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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